What Would You Ask to Your Home if It Were Intelligent? Exploring User Expectations about Next-Generation Homes

Ambient Intelligence (AmI) research is giving birth to a multitude of futuristic home scenarios and applications; however a clear discrepancy between current installations and research-level designs can be easily noticed. Whether this gap is due to the natural distance between research and engineered applications or to mismatching of needs and solutions remains to be understood. This paper discusses the results of a survey about user expectations with respect to intelligent homes. Starting from a very simple and open question about what users would ask to their intelligent homes, we derived user perceptions about what intelligent homes can do, and we analyzed to what extent current research solutions, as well as commercially available systems, address these emerging needs. Interestingly, most user concerns about smart homes involve comfort and household tasks and most of them can be currently addressed by existing commercial systems, or by suitable combinations of them. A clear trend emerges from the poll findings: the technical gap between user expectations and current solutions is actually narrower and easier to bridge than it may appear, but users perceive this gap as wide and limiting, thus requiring the AmI community to establish a more effective communication with final users, with an increased attention to real-world deployment.